Leslie Thorpe Integrative Health Coaching LLC
Online Privacy Notice
UPDATED: December 1, 2020
1. Introduction
Website Owner. Leslie Thorpe Integrative Health Coaching LLC, (“Company”) is the owner of this Website (“Company Website”). Company can be contacted by email at leslie@lesliethorpe.com. This online privacy notice discloses Company information practices for this Company Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared. Note that other Company Websites may be governed by privacy notices containing different information practices applicable to those sites.
Anonymous Website Visits. In general, you can visit the Company Website without disclosing any personal information. Company does does keep track of the domains from which people visit us. Company analyzes the data gathered from Website visits for trends and to improve Website and offerings.
Website Transactions. At times, Company will need personal information regarding a customer or, for example, to process an order or provide a subscription, Company may need to know a customer’s name, mailing address, email address and credit card details. It is Company’s intent to inform you before Company collects personal information, such as user’s name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, Company will respect your wishes.
2. Personal Information That May Be Collected
Identifying Information. In order to make a purchase, Company will request a user to provide certain personal identifying information, which may include: name, postal address, email address, screen name, password, telephone number, facsimile number, method of payment, and, if applicable, credit card. Company may request additional information necessary to establish and maintain customer’s account.
Service Quality Monitoring. Some Website transactions may require a customer to telephone Company, or Company to call the customer. Company will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the order status.
Information from Children. Company does not collect or maintain information from users actually known to be under the age of 18, and no part of Company’s Websites are structured to attract anyone under the age of 18. If you are under the age of 18, do not access or use our website or related products and services.
Lost or Stolen Information. If a customer’s credit card and/or password is lost or stolen, the customer should promptly notify Company in order to enable Company to cancel the lost or stolen information and to update its records with a changed credit card.
Chat Rooms, Forums and Bulletin Boards. If customer participates in a Company chat room, discussion forum, or posts messages to a Company bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside Company, who have access to that chat room, forum or bulletin. Some individual Company chat rooms, forums or bulletin boards have additional rules and conditions regarding participation. Also, participant’s expressed opinion is his or her own and should not be considered as reflecting the opinion of the Company.
Links to Other Websites. A Company Website may contain links to other Websites. Company is not responsible for the privacy practices or the content of those other Websites.
3. Uses Made of the Information
Limited Uses Identified. Without customer’s prior consent, Company will not use your personal identifiable information for any purpose other than that for which it is submitted. Company uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. Company also processes billing and business requests related to Company Website.
Marketing Uses. Unless customer opts-out, Company reserves the right to provide customer with information about Company’s Website, Company products and services, and related information. The information you provide to the Company Website may also be collected, used, analyzed and/or processed by Company, or selected third parties on Company’s behalf, for marketing and other business purposes.
Stored Information Uses. Company stores the information provided by the customer. Stored information is used by Company and/or Company agents: to support customer interaction with the Company Website; to deliver customer purchases; and/or to contact the customer about other Company services and products.
Online Advertising. Some companies that help Company deliver interactive on-line advertising, such as banner ads, may collect and use information about Company’s customers to help Company better understand the types of advertising or promotions that are most appealing to Company’s customers. After it is collected, the information is aggregated so it is not identifiable to a specific individual.
4. Disclosure of the Information
Within Corporate Organization. Company is a multinational organization, with business processes and technical systems that cross borders. Company may share your personal information within the Company corporate organization, and may transfer the information to countries in the world where Company conducts business. Some countries may provide less legal protection for customer personal information.
Mergers and Acquisitions. Circumstances may arise where for business reasons, Company decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is the Company’s practice to seek appropriate protection for information in these types of transactions.
Agents. Company employs or engages other companies and individuals to perform business functions on behalf of Company. These persons are provided with personal identifying information required to perform their functions, but are intended to be prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
To Protect Our Company. Company may use your information to protect our Company, including to investigate and remedy any violations of our rights and policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
Marketing Analysis by Third Parties. Company reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual.
Disclosure to Governmental Authorities. Company may release personal information to appropriate governmental authorities where release is required by law, or to respond to legal process (including subpoena), or by a regulation, or as requested by a government agency conducting investigations, or as necessary to protect the rights, property and safety of others. This includes sharing information with other parties to protect or address fraud and to avoid credit risks.
5. Use of Computer Tracking Technologies
No Tracking of Personal Information. Company’s Website(s) are not set up to track, collect or distribute personal information not entered by the customer through Website access logs. Company may collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
Use of Cookies. Company, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies.” A cookie is an alphanumeric identifier that a Website can transfer to customer’s hard drive through customer’s browser. The cookie is then stored on customer’s computer as an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by Company or its third party. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some websites may not then work properly.
Use of Web Beacon Technologies. Company may also use Web beacon or other technologies to better tailor its Website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated, which may be processed by Company or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Collection of Non-Identifiable Information. Company may collect non-identifiable information from user visits to the Company Website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Company Website(s); Website and system administration; user analysis; and business decision. Such information is sometimes known as “clickstream data.” Company or its contractors may use this data to analyze trends and statistics.
6. Information Security
Commitment to Online Security. Company intends to protect customer personal information and to keep your information secure. To achieve information security and quality, Company implements appropriate measures and processes when transmitting certain sensitive information.
No Liability for Acts of Third Parties. Company will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Company shall not be liable for unauthorized disclosure of personal information due to no fault of Company including, but not limited to, errors in transmission and unauthorized acts of Company staff and/or third parties.
7. Privacy Policy Changes and Opt-Out Rights
Changes to Privacy Policy. This privacy notice was last updated on the date listed above. Company reserves the right to update its privacy policy statement at any time. We will alert you to any changes to this Privacy Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our Website, and you waive specific notice of any changes to the Privacy Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.
Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used or disclosed by Company and/or by any third parties with whom Company has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Company via email at leslie@lesliethorpe.com. After processing the cancellation, Company will delete customer or prospective customer’s personal information from its database.
8. Access Rights to Data
Information Maintained by Company. Upon customer’s request, Company will provide a reasonable description of customer’s personally identifiable information that Company maintains in its data.
Corrections and Changes to Personal Information. Help Company to keep customer personal information accurate. If customer’s personal information changes, or if customer notes an error upon review of customer information that Company has on file, please promptly email Company at leslie@lesliethorpe.com and provide the new or correct information.
9. California Privacy Rights
The State of California has established its own unique regulations that apply to California residents. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed below.
If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.
10. Accountability
Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about Company compliance with this privacy policy, you may contact Company by email at leslie@lesliethorpe.com.
Terms of Use. If customer chooses to enter into a purchase order OR to subscribe to Company’s services, customer’s action is hereby deemed acceptance of Company practices described in this policy statement. Any dispute over privacy between customer and Company is subject to the provisions of this notice and to Company’s Terms of Use Agreement which is hereby incorporated herein and which can be read at lesliethorpe.com.
11. Miscellaneous
Severability. If any part of this Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
Laws and Jurisdiction. This Privacy Policy is governed by and construed in accordance with United States law. Any dispute arising out of or related to the information contained herein is subject to adjudication in the state of California, USA.